FAQ

  1. How to place an order?
  2. How do I cancel my order?
  3. How can I pay / available methods of payment.
  4. How much is shipping?
  5. Available shipment methods.
  6. How long I will wait for the package?
  7. Can I order by phone?
  8. Can I collect goods in person?
  9. Can I track the status of my shipment / order?
  10. The purchased goods do not fit / I do not like them – Can I return / exchange it?
  11. I received different product than the one that was ordered - what should I do?
  12. What is PREORDER?
  13. Can I choose / change the color of each part of the purchased product?
  14. Are goods purchased in Hedonskate store under warranty?
  15. Prices on the website include VAT?
  16. Can I get a free promotional materials?
  17. I am organizing a competition - can You help?
  18. Looking for a sponsor – can you help me?
  1. How to place an order?

    To order a product in Hedonskate store, use the navigation menu to find the product you are interested in. Please refer to the specification (description, size chart, photos, videos) and then check if the wanted size is available. Sizes that can be selected from the list are available.

    If a product meets our requirements  click "Add to Cart" button. To buy more than one product, repeat all above steps for each product.

    We can go to the shopping cart by clicking the icon located on the side. Once there you can verify the products you intend to buy, and make any changes such as a change in the quantity or remove products from the Shopping Cart.

    If the list of products in the "Shopping cart" has been verified, proceed to the next step by clicking the "Continue" button. Before you begin the next step, the system will ask us to sign in by entering your email and password to your account to Hedonskate shop. If you do not have an account - it must be created by filling in the form available by clicking the button above. However, if you have forgotten your password please use the "Forgot your password".

    Another step in the ordering process after successful login is Contact Details, which need to be properly filled. At this stage it is possible to specify a different delivery address than the address of the customer and the application Invoice requests.

    The final stage of the ordering process is choosing the shipping method and payment method. Each of these methods has a brief description, which should be read before making a choice.

    A message with all the details of the order will be sent to given e-mail which can be treated also as a confirmation.

    If you make any mistake, please contact the store and give your order number for identification purposes.

  2. How do I cancel my order?

    If for some reason you want to cancel the order - please contact our customer service department stating the order number you wish to cancel.

    We also recall that by contacting our customer service you can change the methods of shipment and payment, or make changes to the list of bought products - no need to cancel the whole order.

  3. How can I pay / available methods of payment.

    All available methods of payment along with their detailed description can be found in our Help section -> Payments.

  4. How much is shipping?

    All shipping costs for each of the countries can be found here.

  5. Available shipment  methods.

    All available forms of shipping / delivery are described in the Help -> Shipping.

  6. How long I will wait for the package?

    Delivery time depends on the shipping method and delivery address. More details and exact delivery times can be found in the Help -> Shipping.

  7. Can I order by phone?

    Yes, you can place an order by phone call: (+48)32 428 87 99.

    However, we strongly recommend making a purchase through the site www.hedonskate.com because:

    • entering data for shipping, such as an address or phone number will avoid mistakes that may be associated with additional costs for the customer
    • when placing an order on www.hedonskate.com you automatically accept the terms Hedonskate shop
    • by creating an account on www.hedonskate.com and placing an order by e-mail, You create the purchase history, which later can be used for example in the complaint as proof of purchase without the need to keep the receipt.
    • e-mail address to which the order is placed by phone can not be later used to create an account at www.hedonskate.com
  8. Can I collect goods in person?

    Yes. By placing an order through the website www.hedonskate.com you can choose "personal collect" as the shipping method. Ordered goods can be immediately picked up at:

    Hedonskate

    Ceglana 67c
    40-514 Katowice
    POLAND

  9. Can I track the status of  my shipment / order?

    In case of delivery by a courier, sent order can be tracked at https://www.ups.com/ giving the tracking number received via e-mail. If the e-mail with a Tracking Number was not received, please check your spam folder in the program to receive e-mails or contact with our staff.

    In case of the Polish Post shipping, please contact the store employees Hedonskate to obtain a tracking number and then use it here - http://sledzenie.poczta-polska.pl/.

  10. The purchased goods do not fit / I do not like them – Can I return / exchange it?

    All goods purchased in Hedonskate store can be returned or exchanged within 10 days from the date of delivery. More information can be found in the Help / Returns and Exchanges.

  11. I received different product than the one that was ordered - what should I do?

    If the order is shipped with a different product than the one stated on the print order, please contact the customer service of Hedonskate shop as soon as possible.

    If the item was sent by mistake, Hedonskate staff will order a courier to pick up the faulty goods, then we will re-send you the correct product. The client in this case does not bear any costs.

  12. What is PREORDER?

    All the products in Hedonskate store denoted by the term PREORDER are the products that are available after the deadline specified in the description.

    These types of goods can normally be ordered, but the order will be processed after a specified time.

    All other products, unmarked with “PREORDER”  term are sent within 24 hours.

  13. Can I choose / change the color of each part of the purchased product?

    Yes, provided that it is possible to replace the part in the product without compromising its technical condition and the part is available at Hedonskate store.

    To get the goods with different parts, you must leave an info in the comment field in the process of placing an order – please write what elements should be replaced before checking whether they are available on www.hedonskate.com.

  14. Are goods purchased in Hedonskate store under warranty?

    Guarantee is included only within products that have a manufacturer's warranty.

    However, every product purchased from the Hedonskate is governed by the complaint in accordance with the principles described here.

  15. Do prices on the website include VAT?

    All prices of products available at www.hedonskate.com include VAT.

  16. Can I get a free promotional materials?

    Free promotional materials are throw in to each ordered package. Hedonskate shop does not send free promotional materials alone.

  17. I am organizing a competition - can You help?

    Hedonskate shop supports various competitions and events. To receive a support - please complete this form and wait for a response.

  18. Looking for a sponsor – can you help me?

    Hedonskate shop supports athletes from around the world. If you feel that you are worthy of attention, please contact us, but from above highlight that the surest way to get sponsorship from Hedonskate shop is active riding, participating in competitions and promotion through photos and videos. If we believe that working with you will bring mutual benefit - we will get back to.