Hedonskate

After getting a faulty product or discovering a drawback during its` usage, a customer has a right to Warranty Claim.

1. The Warranty Claim is valid for 2 years since the date of purchase.
2. A customer is obliged to put in a Warranty Claim within 2 months since the date of certify the drawback or a defect, otherwise the Warranty Claim will not be processed.
3. In order to put in a claim and make the whole process faster, we would politely ask to send:
   - the claimed product ( a product should be clean and secured safely)
   - filled in Warranty Claim form (please state a correct phone number and a valid e-mail address, together with detailed information about a drawback)
   Click here to download Warranty Claim form
   - proof of purchase (bill, receipt, order number )
   to the address:
   Hedonskate
   Sokolska 78-80
   40-087 Katowice
   POLAND
   -e-mail to info@hedonskate.com containing all informations and photos of the product
   
   Shipping cost of sending the product back to Hedonskate as a Warranty Claim are covered by a customer. In case of positive processing the claim, these costs will be refunded.
   
   Hedonskate will not be responsible for any damage of the sent product caused by a delivery.
4. Hedonskate shop will answer within 14 days to any Warranty Claim counting from the date of receiving it. The answer will be send to e-mail address, stated on Warranty Claim form.
   
   We advise to keep the received answer as a confirmation of taking in a Warranty Claim.
5. Hedonskate shop obliges to complete a Warranty Claim within 30 days, counting from the date of positive consideration.
   
   If the Warranty Claim is considered positively,  Hedonskate shop obliges to complete a process within 30 days, counting from the date of issuing a positive feedback. If the main office of the producer of faulty product is not in EU union, the process can take up to 60 days. Given time-limits cab be prolonged in special cases – a customer will be informed immediately.