Returns and exchanges

RIGHT OF WITHDRAWAL

You also have the right of withdrawal from the contract concluded between us within 14 days without giving any reason.

The deadline to withdraw from the contract expires after 14 days from the day:

  • in which you have acquired possession of the goods or in which a third party other than the carrier and indicated by you has acquired possession of the goods;
  • in which you acquired possession of the last item or in which a third party other than the carrier and indicated by you acquired possession of the last item;
  • in which you acquired possession of the last lot or part or in which a third party other than the carrier and indicated by you acquired possession of the last lot or part.

In order to exercise your right of withdrawal, you may inform us about your decision to withdraw from this contract by an unequivocal statement:

  • in writing to the following address: Józefa Pukowca 15, 40-847 Katowice, Poland;
  • in electronic form via e-mail to the following address: info@hedonskate.com;
  • in one of the stationary points, the list of which can be found in the information tab "Contact".
  • You can use the model withdrawal form, but it is not obligatory.

We also recommend adding a form prepared by us to the return package in order to speed up the process of return and quick identification of the package in the warehouse: https://hedonskate.com/return_form.pdf

The aforementioned form is obviously not obligatory.

To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for it expires.

In case of withdrawal from the contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), promptly and in any case not later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will make a refund using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not incur any fees in connection with this return. We may withhold the return of the payment until you receive the item or until you provide proof of its return, depending on which event occurs first.

Send it back or forward it to the given adress: Józefa Pukowca 15, 40-847 Katowice, immediately, and in any case no later than 14 days from the date on which you informed us about yout withdrawal from this contract. The deadline is met if you send back the item before the expiry of the 14-day deadline. You will have to bear the direct costs of returning the item.

You are only responsible for the reduction in the value of things resulting from the use of it in a different way than was necessary to establish the nature, characteristics and functioning of things.

WARNING! Replacement is possible by returning the purchased goods according to the above rules and then purchasing a new product.

OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES

Detailed information concerning the possibility of using out-of-court methods of complaint handling and redress by a consumer customer and the rules of access to these procedures are available at the registered offices and on the websites of district (city) consumer advocates, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:

  • http://www.uokik.gov.pl/spory_konsumenckie.php;
  • http://www.uokik.gov.pl/sprawy_indywidualne.php and
  • http://www.uokik.gov.pl/wazne_adresy.php.

A customer who is a consumer has, among other things, the following possibilities to take advantage of out-of-court complaint handling and claiming:

A customer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Commercial Inspection Act of 15 December 2000 (Dz.U. 2001 Nr 4 poz. 25 with amendments) to resolve a dispute arising from the concluded Sales Agreement. The Rules of Organization and Operation of Permanent Consumer Arbitration Courts are set out in the Regulation of the Minister of Justice of 25 September 2001 on defining the Rules of Organization and Operation of Permanent Consumer Arbitration Courts. (Dz.U. 2001, nr 113, poz. 1214).

A Client is entitled to apply to the Voivodship Inspector of Commercial Inspection, pursuant to Art. 36 of the Commercial Inspection Act of December 15th 2000 (Dz.U. 2001 Nr 4 poz. 25 with amendments), for initiation of mediation proceedings concerning amicable settlement of a dispute between the Client and the Seller. Information on the rules and procedure of mediation procedure conducted by the Voivodship Commercial Inspectorate is available at the offices and websites of individual Voivodship Commercial Inspectorates.