Orders in Hedonskate are sent using UPS courier (only in the EU) and the Polish Post.
All orders placed and paid for (or sent wit Cas on Delivery option) until 12:00 AM are shipped the same day.
All shipping cost and cash on delivery cost can be found here.
Delivery time is counted from the day of getting an e-mail with confirmation of sending and lasts:
- Courier UPS: up to 3-4 workdays
- Polish Post: up to 20 workdays
All packages by UPS are sent everyday from Monday till Friday.
All packages by Polish Post are sent on Tuesday and on Thursday.
In case of shipping by the UPS, when products is sent, a customer will get an e-mail from UPS with the Tracking Number and the link which allows to track your order – The e-mail is sent after 5 PM of the day when the status is changed to Sent.
In case of any address change or adjusting the delivery please contact UPS directly (UPS requires to give the Tracking number which can be found in the confirmation e-mail). Contact numbers for UPS can be found on www.ups.com website.
When shipping UPS courier, the courier will attempt to deliver a package three times to the address, and in case of an absence of the recipient, he/she will be contacted by telephone on setting the date and time of receipt.
PLEASE CHECK YOUR INFORMATION (ADDRESS, PHONE, E-MAIL) GIVEN DURING PLACING AN ORDER. IN CASE OF NOT VALID CUSTOMER INFORMATION THE PACKAGE WILL BE SENT BACK AND THE CUSTOMER COVER ALL ADDITIONAL COSTS, UNLESS THEY CAN PROOVE THAT THE REAL DAMAGE WAS LAWER.
There is an option of personal collecting of ordered products at Hedonskate shop located at :
Monday - Friday: 9:00-18:00
Personal collection must be made within 7 days from the date of the order. If, within five days from the date of the order, the goods have not been collected and the date of delivery was not updated, the order will be canceled.